COMPUTER SALES & SERVICE - Computer Buying Help Guide

Table of Contents

  1. Why do I need a computer?
  2. Where should I go to buy a computer ?
  3. Where can I get the best deal ?
  4. What is the best brand to buy?
  5. Why should I care about upgrading ?
  6. When should I buy a computer ?

Why do I need a computer ?

It's important to know why your interested in a computer to purchase one that suits your needs.  Are you primarily interested in the Internet, E-mail, working with photos, video editing, music?  Might it be word processing, financial records, card making, game playing?  All have different demands on computing power.  Going to the proper store with an educated staff will help you the most.  Do not be bullied by sales managers who know this system is right for you.

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Where should I go to buy a computer ?

You generally have three options:  Mail Order (or Internet order); Superstore; or Computer Store.

Mail Order:  Generally gives you good selection but little or no sales support.  Beware of claimed "On-site" service which is subcontracted at best.  Low prices maybe compensated by weeks of waiting, or outdated clearance merchandise.  Service is poor, phone tech help is sub-contracted, limited, and generally hard to get.  Mail in repair may take many weeks to have completed, and may not be done correctly.

Superstore:  Good selection, sales support but not specialized.  Generally teenagers, some not even earning a commission.  Told to move certain merchandise regardless of your needs.  Claimed "On-site" service difficult to get, subcontracted.  Prepackaged systems with little or no "customizing"  Long waits for service, repairs may take weeks.  Prices may seem low but are generally "clearance" items or sales gimmicks.

Computer Store:  Local computer retailers that have dedicated their resources to providing quality computer products at the reasonable prices.  A local shop can not get away with "ripping" you off.  They are more dependent on happy customers.  Service is generally well trained, experienced workers.   You can easily check on them by asking around.

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Where can I get the best deal ?

Superstores are price stores, they play the numbers game to get you in, get your check, and then get you out...  At first you may believe you got the best deal, but then...?  

Did you get what you need?  Did you really get the latest?  Is it still a good deal if it doesn't work right?  How long will it be a "good deal"?

Yes a good deal is only a good deal if it works and holds it's value.  Computer stores sell a better product that holds it's value longer because it can be repaired and upgraded well into the future.  They will provide the service you need.

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What is the best brand to buy ?

What should I buy.  APPLE, IBM, COMPAQ, GATEWAY, DELL...  

Remember corporate computer manufactures only make money on their "system" sale.  So would they want a computer that is repairable, upgradeable or compatible.  NO.  They want you to go out and buy another computer!  

Your best bet is a "White box" computer.  Sometimes called a "clone" or "generic" computer.  However they are not "generic"  Most have "name brand" components such as Intel, Toshiba, US Robotics, and others.   Yet they are not "special" made for any one model computer.  So parts are easy to come by, low priced and don't go "obsolete" in a year.  Many "clones" can have parts replaced even if their 10 years old.  "Ancient" in computer years.
Think about the difference between a Cadillac and a Chevy.  Generally Cadillac's look prettier but are more expensive to run.  Costing way more to own than a Chevy.  Why?  Because they contain "specialty" parts.

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Why should I care about upgrading?

Computer stores sell upgradeable computers because they make some income selling upgrades.  What are the benefits of upgrading?  One is low cost for added features.  Example:  When CD writers (or, burners) first came out, they were thousands of dollars.  A computer with a CD writer would have cost an easy $500 dollars more to have a CD writer.  However, now you can get one installed in your computer for around $199.00  IF YOUR COMPUTER CAN BE UPGRADED.

Memory speeds up your system for running games and all other tasks.  A slower processor can come close to a faster one if it has more memory.  Memory prices drop, so you can upgrade your system for as little as $99.00 and almost double it's speed.  IF YOUR COMPUTER CAN BE UPGRADED.

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When should I buy a computer ?

Shouldn't I wait till prices are lower?  That may sound logical, but never wait more than a year.  Why?  Because prices always drop but technology also always changes.  They longer you wait the harder it is to "learn" how to use a computer.  If your really worried, by an upgradeable computer with a lower price, learn how to use it and learn what you want in a computer, then upgrade it to exactly what you need.  If you wait and wait--you'll only be disappointed.  Besides, all computers "slow" down after the owner "speeds" up.  That means that the more you learn how to use a computer, the slower it seems.  So buy mid-range if you don't want to worry about upgrading.  

The newest software generally does not make major changes for at least 3 years.  Windows 95, 98 and ME are essentially the same thing.  Hardware doubles in speed every 2 years but it takes as many as 5 years for software to catch up.  So even those with the "Fastest" machine in town probably are only using 50% of it's capabilities.  

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